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Срок рассмотрения жалобы 2 дня. В FDR спор решается в течении 90 дней: 0-30 дней, попытка мирно уладить конфликт, 30-60 дней, двухсторонний диалог, 60-90 дней, подготовка судебного иска. 90 и более, суд, отзыв лицензии.
Which financial service provider is the complaint about?: Forex Trend LTD
Account or customer name (if available): Ваш логин туда
Account or customer number (if available): Номера балансовых счетов
Complaint number (if available): ничего
Deadlock number (if available): ничего
Раздел Date: 2 февраля 2015 года
Раздел Complaint: Поместить следующий текст:
My name is ФАМИЛИЯ ИМЯ, passport ЦИФРЫ decision code КОД issued by police НАЗВАНИЕ ОТДЕЛЕНИЯ ГОРОД city at ДАТА ВЫДАЧИ. I am customer Forex Trend Limited (hereinafter – “The Company”), which is a part of Financial Dispute Resolution since January 31, 2013. At the moment The Company faces a number of problems, in particular The Company hardly pays money to its customers, ignoring questions from customers. You may get in touch with the situation described above on the official forum of the Сompany: http://forum.fx-trend.com/index.php/topic/6620-вопросы-по-зачислению-или-выводам-средств-част/
1. The Сompany violates the Customer Agreement (hereinafter – “Agreement”), in particular point 6.5.1. of the Agreement. A copy of the Agreement is attached to the present letter. Moreover, the Company announced the abolition of the Rules on the timing of payments on February 02, 2015 (Personal office -> my accounts -> make withdrawal. Screenshot of personal office, where a message of the Company about it is placed is attached to the present letter). On the basis of the changed Rules on the timing of payment the Company does not pay money resources to the customers. I applied for the output of money on (withdraw # ПЕРЕЧИСЛИТЬ НОМЕРА ЗАЯВОК, ПО КОТОРЫМ НАРУШЕН РЕГЛАМЕНТ all dates February 08, 2015 ИЛИ ЖЕ СВОИ ДАТЫ, amount СУММА ЗАЯВОК USD; and it has not yet been fulfilled (The screenshot of the application is attached to the present letter). All sum of my money in Forex Trend LTD is ОБЩАЯ СУММА В ФТ USD (The screenshots of the application is attached to the present letter).
2. Due to the fact that the Company does not pay money for me, on the basis of point 12.4 of the Agreement I sent an application for the client-initiated unilateral termination of the Agreement to the Company by e-mail on February 22, 2015. In accordance with point 6.2 and 6.5.1 of the Agreement I asked the Company withdraw my money from my account and to inform me about its decision within the time period specified in point 5.4 of the Agreement, that is 7–10 business days.
In spite of my demand to withdraw the money, I still received no money or answer from the Company.
On the basis of the described above situation I kindly as you to check the activity and the legitimacy of the actions of The Company and make it pay me my money back and fulfill the conditions of the Agreement.
I also kindly ask you to inform me of the results of the mentioned above checking by the following e-mail: ЭЛ. ПОЧТА.
Thank you in advance for your help.
I am ready to answer any of your questions if any occur.
I remain at your disposal, best regards,
P.s.: company documents: